Refund & Exchange Policy

At SIA Home, we want you to be happy with your purchase. Please inspect your order when you receive it and contact us as soon as possible if an item is damaged, defective, or different from what you ordered.

Returns and exchanges

Customers may request a return or exchange within 14 days from receiving the item, provided the item is unused, in its original condition, and returned with its original packaging, tags, accessories, and proof of purchase.

Some items may not be eligible for return if their nature, condition, packaging, or custom specifications prevent them from being returned in the same condition in which they were sold.

Damaged or defective items

If an item arrives damaged or defective, please contact us within 30 days from receiving the item and include your order number, photos of the item, and a clear description of the issue. If the issue is confirmed, we will arrange a replacement, exchange, or refund according to the item condition and applicable consumer protection rules.

Refunds

Approved refunds are returned using the original payment method whenever possible. Refund timing may vary depending on the payment provider or bank.

How to request a return

To request a return or exchange, contact us at hsia6757@gmail.com with your order number and the reason for the request.

This policy should be reviewed and confirmed by SIA Home before the store goes live.