When your order is dispatched, we will send a tracking link to the email address used at checkout. Please check your spam or junk folder if you do not see it.

You can also review your order status in your account.

Your order may still be preparing for dispatch. Tracking becomes available after the parcel is handed to the delivery partner and will be sent automatically.

Delivery timing depends on the item, delivery address and order size. Please use the estimate shown during checkout and the latest information in your tracking link.

Some orders may be shipped in separate parcels, especially when they contain items of different sizes. Each parcel will have its own tracking information.

Large or delicate items may require special handling or scheduled delivery. Our team or delivery partner will contact you when an appointment is needed.

Please check with household members, building reception or security, and nearby safe locations. If the parcel is still missing, contact us with your order number and tracking details.

Please contact the SIA Home team. Include your order number so we can help you quickly. You can also review our shipping policy and returns policy.